Privacy Policy

Last updated January 14, 2026

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at farmfed.us@gmail.com.

Introduction

This Privacy Policy explains how Farm Fed, LLC (“Company,” “we,” or “us”) collects, uses, and shares information about users of our website, mobile applications, and related services that connect farmers and consumers (the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy, as updated from time to time.

Scope, Role, and Changes

• This Privacy Policy applies to information we collect when you access or use the Services, contact us, or otherwise interact with us online.
• For most interactions, Farm Fed is the “controller” of your personal information, meaning we decide how and why your information is processed.
• We may update this Policy periodically. If we make material changes, we will post an updated version on the Services with an updated “Last Updated” date and, when required, provide additional notice.

Information We Collect

We collect the following categories of information, depending on how you use the Services:

• Account and profile information: Name, email address, phone number, password, delivery or pickup address, farm or business name, and account preferences.
• Transaction and order information: Items ordered (e.g., produce boxes, eggs, meat), order dates, payment method type (e.g., card brand, last four digits) and billing details processed via [Stripe/Square/your processor name], but not full card numbers. We do not store complete payment card information on our systems.
• Farmer partner information: Farm contact details, farm descriptions, certifications, product listings, pricing, availability, images, and payout information.
• Device and usage information: IP address, device identifiers, app version, browser type, pages viewed, links clicked, access times, and referring webpages or app stores.
• Location information: Approximate location from your IP address and, if you enable it, precise location from your device to help identify nearby pickup sites or delivery options.
• Communications and support: Messages you send through the app, emails, support requests, reviews, and other content you submit.
• Cookies and similar technologies: We use cookies, pixels, and similar tools to remember your preferences, understand usage, and help customize content and offers.

If you provide information about others (for example, a gift recipient), you represent that you have authority to do so.

How We Use Information

We use the information we collect for the following purposes:

• Provide and maintain the Services:
  • Create and manage accounts.
  • Process orders, payments, and deliveries or pickups between consumers and farmers.
  • Facilitate communication among consumers, farmers, and our support team.
• Improve and personalize the Services:
  • Operate, analyze, and improve our website, apps, and logistics.
  • Recommend farms, products, and pickup or delivery options that may interest you.
  • Develop new features and offerings.
• Communicate with you:
  • Send transactional messages about orders, deliveries, pickups, account changes, and support issues.
  • Send administrative notices and updates about this Policy or our Terms.
  • Send marketing messages (which you can opt out of at any time as described below).
• Security, fraud prevention, and legal compliance:
  • Protect the security and integrity of the Services and our users.
  • Detect, investigate, and prevent fraud, unauthorized access, and other harmful activity.
  • Comply with applicable laws, regulations, and legal processes, including Tennessee data breach notification requirements.

We may aggregate or de‑identify information so it can no longer reasonably be linked to you, and use such data for any lawful purposes.

Legal Bases for Processing (If Required)

If and when privacy laws that require a “legal basis” apply, we generally rely on:

• Performance of a contract (to provide the Services and fulfill your orders).
• Legitimate interests (for security, analytics, and service improvement) balanced against user rights.
• Consent (where required, such as for certain marketing communications or precise location sharing).
• Legal obligations (for tax, accounting, and similar requirements).

When We Share Information

We share personal information in the following situations:

• With farmers and producers:
  • To fulfill your orders, we share necessary order details and basic contact and delivery information with the farms or producers preparing your items.
  • Farmers may see aggregate order and customer information relevant to their own products but do not receive full payment card data.
• With service providers and processors:
  • Payment processors, hosting providers, analytics providers, email and SMS platforms, delivery partners, and other vendors that process information on our behalf under written contracts.
  • These parties may access information only as needed to perform services for us and must protect it as required by contract and applicable law.
• With other users and the public:
  • If the Services include features such as public reviews, farm profiles, or community posts, the information you choose to make public (for example, your display name and review content) may be visible to others.
• For legal, safety, and corporate purposes:
  • To comply with law, legal process, or requests from government authorities.
  • To protect the rights, property, or safety of our users, farmers, the public, or the Company.
  • In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We do not sell your personal information in the ordinary sense of selling a list of names for money. If at any time our practices fall within a legal definition of “sale” or “targeted advertising,” we will update this Policy and provide appropriate opt‑out rights as required by applicable law.

Cookies, Analytics, and Advertising

• We and our service providers use cookies and similar technologies to:
  • Remember you and your preferences.
  • Measure traffic and usage patterns.
  • Understand campaign performance and, where permitted, show relevant offers.
• You can adjust your browser or device settings to block or delete cookies, but doing so may affect how the Services function.
• To opt out of certain interest‑based advertising, you may use platform‑level settings (for example, Apple or Google ad settings) and industry tools where available.

We use the following types of cookies:

• Essential cookies: Required for basic site functionality (e.g., maintaining your session)
• Analytics cookies: Help us understand how visitors use the Services (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences
• Advertising cookies: Used to deliver relevant advertisements where permitted

Our third-party analytics and advertising partners include: [list main ones, e.g., "Google Analytics, Facebook Pixel, Mailchimp"].

To learn more about your choices regarding cookies and targeted advertising, visit the Network Advertising Initiative (www.networkadvertising.org/choices) and the Digital Advertising Alliance (www.aboutads.info/choices).

Data Subject / Consumer Rights

Even if our business does not meet the thresholds for comprehensive privacy statutes such as the Tennessee Information Protection Act (TIPA) or the California Consumer Privacy Act (CCPA), we choose to offer the following rights, subject to legal limits:

You may:

• Request confirmation that we process your personal information and receive a copy of it.
• Request that we correct inaccurate personal information we hold about you.
• Request that we delete personal information, subject to retention obligations (for example, tax and accounting records).
• Request a portable copy of certain personal information in a readily usable format.
• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

We will respond to requests within a reasonable time and in any event within timeframes required by applicable law, including Tennessee law where it applies.

If your request is denied, you may have a right to appeal the decision; instructions will be included in our response where such rights apply.

To exercise these rights, contact us using the details in the “Contact Us” section below. We may take reasonable steps to verify your identity before responding.

Data Security and Retention

• We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.
• Despite these measures, no system can be guaranteed to be 100% secure, and you are responsible for using a strong, unique password and keeping your login credentials confidential.
• If we experience a "breach of system security" involving your personal information, we will provide notice consistent with Tennessee's data breach notification law (Tenn. Code Ann. § 47-18-2107), which requires notification without unreasonable delay and in no event later than 45 days after discovery of the breach, unless a longer period is required to determine the scope of the breach and restore the integrity of the system.

We retain personal information as follows:

• Account and profile information: For the duration of your account, plus 7 years after account closure to meet tax, accounting, and legal obligations.
• Transaction and order information: 7 years after the transaction date for financial recordkeeping requirements.
• Communications and support records: 3 years after the last interaction, or longer if needed for legal claims.
• Device and usage information: 2 years, or as needed for analytics and security purposes.
• Marketing preferences: Until you withdraw consent or request deletion.

We may retain information for shorter or longer periods when required or permitted by law, or when you request deletion and no legal obligation requires retention.

Children’s Privacy

The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it as required by law.

International Users

The Services are intended primarily for users located in the United States.

If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions with different data protection laws than your home jurisdiction.

Third‑Party Links and Services

The Services may link to third‑party websites or services that we do not operate or control.

This Privacy Policy does not apply to those third‑party sites or services, and we are not responsible for their privacy practices. You should review their privacy policies before providing personal information to them.

Your Choices

You have the following choices regarding your information:

• Account information: You can update most account details through your account settings.
• Marketing communications: You can opt out of promotional emails by following the instructions in those emails or contacting us; you will still receive transactional messages related to your orders and account.
• Location information: Approximate location from your IP address and, with your affirmative consent, precise location from your device to help identify nearby pickup sites or delivery options. You can withdraw this consent at any time through your device settings.
• Cookies: You can set your browser to refuse or delete cookies, with the understanding that some site features may not work correctly.

Tennessee‑Specific Notices

Tennessee law provides certain consumer rights regarding personal information. Tennessee residents have the right to:

• Confirm whether we process their personal information and access that information
• Correct inaccuracies in their personal information
• Delete personal information, subject to certain exceptions
• Obtain a portable copy of personal information in a readily usable format
• Opt out of the processing of personal information for targeted advertising purposes
• Opt out of the sale of personal information
• Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects

To exercise these rights, use the contact information in the "Contact Us" section below. We will respond to verified requests within 45 days, or within 90 days if reasonably necessary with notice of the extension.

If we deny your request, you may appeal by contacting us at farmfed.us@gmail.com within a reasonable period. We will respond to your appeal within 60 days. If your appeal is denied, we will provide information about how to contact the Tennessee Attorney General.

Nothing in this Privacy Policy waives any rights or obligations that cannot be waived under Tennessee or other applicable law.

Third-Party Service Providers

We work with the following categories of service providers who may process your personal information on our behalf:

• Payment processing: [Stripe/Square/etc.]
• Email communications: [Mailchimp/SendGrid/etc.]
• Cloud hosting: [AWS/Google Cloud/etc.]
• Analytics: [Google Analytics, etc.]
• Customer support: [Zendesk/Intercom/etc.]

A current list of our service providers is available upon request by contacting farmfed.us@gmail.com.

Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact:

Farm Fed, LLC

Mailing Address: 1163 Canoe Branch Rd Lebanon, TN, 37087
Email: farmfed.us@gmail.com
Phone: 615.785.3737

You may also contact the Tennessee Attorney General's Consumer Protection Division at:

Office of the Tennessee Attorney General
P.O. Box 20207
Nashville, TN 37202-0207
Phone: 615-741-3491
consumer.protection@ag.tn.gov